Director, IT Operations
Mississauga, ON
We are currently recruiting for a Director, IT Operations- Mississauga, ON
The IT Operations Director is accountable to the Chief Information Officer and is primarily responsible for the direct, day-to-day management of all IT support staff including the Business System, Infrastructure and Help Desk teams.  The Director is also responsible for proactively recommending and executing strategic and tactical support plans in accordance with Morguard’s overall business objectives.  The Director must closely coordinate with the Director of Strategy and other key IT resources across North America to achieve and maintain a high standard of service delivery aligned with industry best practices and continuous improvement initiatives (ITIL).
Duties & Responsibilities:
1.  Scope Oversees all IT Service Delivery activities related to:
2.  Strategic Planning Participates in the development of relevant, business-oriented strategies and operational plans by continuously assessing organizational requirements and applying industry best practices (ITIL) to quantify IT service delivery performance and maintain appropriate service level standards.  Also responsible for planning and executing initiatives related to the optimization and enhancement of the technology infrastructure and key business systems.
3.  Service Monitoring and Management Oversees assessment, planning, performance measurement, maintenance and reporting for all core office systems and business applications to ensure delivery of appropriate functionality and creation of operational efficiencies.  Continuously monitors user requirements at a business unit level and tailors service delivery models to meet those requirements in an optimal fashion.
4.  Infrastructure Deployment and Maintenance Oversees the detailed planning and execution of maintenance and enhancement activities for all servers, end-points, and network connectivity components (including telecommunication platforms).  Responsible for ensuring that foundational technologies and systems consistently meet the capacity and performance requirements of the company, and effectively support all business application layers.
5.  Software Maintenance, Upgrade and Enhancement Defines tactical priorities and identifies/executes appropriate evolutionary changes in core systems and business applications.  Responsibilities include the creation and on-going maintenance of strong vendor relationships in order to meet operational requirements in a timely fashion and in accordance with industry standards.
6.  Technology Implementation, Access Management and Business Continuity Oversees enforcement of policies and procedures related to the implementation of applications, support systems and infrastructure components.   Also oversees enforcement of security and access control policies through formal and auditable processes to preserve the integrity of corporate digital assets and ensure operational continuity at all times.
7.  Management and Development of Staff Hires, directs, motivates and coaches the members of the IT Operations Group to meet current and future departmental and corporate objectives.
Minimum Requirements:
Skills, Knowledge, Experience and Education
-Degree in Engineering, Computer Science, Applied Mathematics or related technical or business discipline
-10+ years of related information technology and service delivery experience
-Deep understanding of project management processes, tools and techniques
-Deep understanding of software development methodologies and lifecycles
-Proven track record managing operational budgets of significant magnitude
-Demonstrated leadership experience and ability to both inform and influence people at a variety of levels
-Demonstrated ability to conceptualize, launch and deliver multiple technology initiatives on time and within budget
-Demonstrated experience organizing and managing an IT service delivery organization within the parameters of a codified set of operational principle (ideally ITIL).
Core Competencies
-Proven leadership experience
-Excellent verbal and written communication skills
-Excellent presentation skills
-Strong motivational and negotiation skills
-Strong interpersonal and relationship management skills
-Strong problem solving and decision-making ability
-Solid budgetary experience
-Solid project leadership experience
-Strong knowledge of business and technology capabilities and trends
Additional Requirements:

-ITIL accreditation is an asset
-Project Management (PMP) accreditation is an asset

Please send your resume in word or pdf format to quoting "Director, IT Operations" in the subject headline. 
Thank you for your interest in Morguard.
Please note that only those applicants being considered will be contacted. 
Expiry Date: Friday, April 11, 2014

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