Claims resources

This resource page supports staff by providing the knowledge and tools needed to accurately document and report incidents that occur on site. It also offers step by step guidance on the Request for Information (RFI) process, outlining how to respond when third parties request access to our incident documentation.

Claims Training Section

Why Submit an Incident Report

This module gives you the key information needed to accurately identify, document, and submit incident reports. It highlights why timely reporting matters, explains what counts as a reportable event, and walks you through the standard checklist so your reports are complete, consistent, and aligned with organizational procedures.

How to Submit an Incident Report

This module provides a step by step walkthrough of the online incident report form, showing you how to enter required details, attach supporting documents, and submit a complete and accurate report.

Online Incident Report

Follow this link to submit an online incident report.

Incident Types - Definitions

Gain an understanding of all the incident types listed in the online incident form so you can choose the right category when reporting.

Request for Information (RFI) Section

Using the Request for Information (RFI) Form

A recorded webinar session that gives you a detailed walk-through of the digital RFI form, guiding you through each step of the submission process and preparing you for the common on‑site scenarios you may encounter.

Request for Information - Workflow User Guide - Security Operations

Comprehensive instructions that walk you through the full Request for Information (RFI) workflow, ensuring you know exactly how to handle and process information requests from start to finish.

Request for Information (RFI) Form - Printable QR Code

Print and display the 4×6‑inch QR code in designated Security or Operations areas so requestors can quickly access and submit the required RFI form.